Pathetic customer service

RCS and Anthony Richards and associates has the most unprofessional and unsatisfying customer service ever. On the 12/12/2020 I received a call form Anthony Richards and Associates a very unprofessional young lady with no phone etiquette told me that I need pay my RCS account as it's in arrears and I need to pay asap I mean seriously I have been paying even during lockdown more than the amount given to me at the game till, where I swipe my card for a statement on the amount I need to pay even before I make a payment, it's to my shock that I receive a call after 6 months stating I am in arrears for 6 months according to them. I contacted RCS and no one would speak to me I need to deal with the company I was handed over to. I cannot get hold of this people I tried for 3 weeks everyday to contact them to find out what exactly happend.

They asked me to send through my statement so they can check my payments with what they have, so now they harassing me to give them a till slip so they can allocate my payment that doesn't reflect on the system but they need a terminal number, I do not work at the store how am I supposed to have this information, so now they requesting a till slip for the missing payment(it shows on my bank statement but they cannot use that) how come they cannot use my bank statement that shows the payments, they want a till slip, in 2 weeks there is nothing on the till slips after its left in my wallet.

I am very dissapointed that RCS would not speak to me as I paid my account and now I'm have to speak to unprofessional call centre agents every 2 hours a different call centre agent harassing me at work.

I seriously had enough of RCS and now my name is tarnished because of RCS, my credit rating is low.

S Myers