Pathetic Customer Service

I am utterly disgusted at the manner in which a easy issue has been handled. Sunday, 9th December i visited an Engen garage to fill up fuel, so i try and use my RCS card to pay for the purchase and it fails. Not knowing that RCS systems were down, the attendant tried four consecutive times, which all failed due to "timed out" errors. I eventually paid cash and went on my way. Later that evening i received 4 notifications reflecting 4 payments for the exact same value and at the same place. After contacting RCS to have this issue resolved, the agent advised that their systems were down and it would sorted within 24 hours. That never happened so i had to call on RCS again, which the next agent said, i should go back to the garage and get the manager/owner to email merchant service advising of the issue and then only will they reverse the payment. The garage was very helpful and obliged, many thanks to Engen garage Cornubia Covenient Centre, and emailed. i later contacted RCS again and the agent advised that they had received the email and that i should wait 48 hours now, and my account will be updated accordingly. It has now been 5 days since the error has still not been sorted. So i called back and this time the agent says to that, their IT are trying to resolve it but could not give me a turn around time of how long it would take before i got feedback.

If we has consumers continue to be given the run around when it comes to us getting valid refunds, why is the no where other than the hello peter platform where we can bring down service providers. If we miss a single payment, our phones never seems to stop ringing. If there is any one that assist me with nerve wrecking issue, please do.