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Sarel E

1 reviews | Active since Dec 2010

26 Aug 2020, 07:23

Pathetic Customer service

What a bunch of VERY unprofessional people!! Phoning Customer services daily, and every time you speak to a different consultant with each a different answer. Sending E-mails, you get a return mail stating 'your query' can take 24 - 48 hrs to be attended to, with a reference number.

"We are working on your request and will get back to you as soon as possible, normally within 48 hours. If your request is really urgent, please call us on ***. Your reference number is ***. "

Needless to say, in over a week nobody contacted me. BUT, be 1 day late with your installment and you WILL BE called more than once a day and your card will be blocked. And obviously endless call to sell more and more products like loans and 'cash out', etc. Well, obviously everything now gets blamed on Covid-19, weak excuse...!!

0
Replies (5)
RCS
RCS's reply26 Aug 2020, 08:02
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

SE
Sarel E's update02 Sept 2020, 13:13
Reviewer Update

02 Sep 2020, 13:13
So when can I expect some feedback - or are you just going to sweep my problem under the carpet?
SE
Sarel E's update02 Sept 2020, 13:14
Reviewer Update
No use calling Customer Service Department telephonically, did that several times and they CANNOT provide a workable solution...!! Sending E-mails is also a waste as it states they will get back to me within 24 - 48 hrs - clearly NOT...!!
RCS
RCS's reply08 Sept 2020, 14:23
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 
RCS CARDS 

SE
Sarel E's update08 Sept 2020, 14:29
Reviewer Update
Resolved? Not as far as I can see!!! the fact that I got a phone call from RCS, doesn't mean it's resolved. All sorts of stories about old vs new cards, etc. Definitely NOT resolved...!!