PATHETIC CUSTOMER REFUND SERVICE

I am still waiting for proper feedback on why this has become such absolute mission to get resolved. I started this refund request on 27 Jan 2018 already.

I have phoned 5 times now and not once I get the same response for what the requirements are to get this ****** refund sorted.

And all of this is to my cost and not Makro's or RCS. You cannot expect me to keep on phoning and holding the line for 35min before someone answers and after an hour on the phone still not have a proper answer.

And if I reply to the mentioned email address NO ONE UPDATES THE DOCUMENTS AS PROVIDED.

So what am I to do, if staff from the refunds department is handling this request as just another request and does not attend to my request personally.

Makro / RCS could not wait to open the account for me with the most basic info (ID, PROOF OF ADDRESS AND BANK STATEMEMT) and just like that the account was setup no questions asked.

So why do require more information to close the account?????

I DO NOT OWE YOU MONEY.....YOU OWE ME MONEY!!!!!!!!!!!!!!!!!!!!!

Just close my account and refund the money. I regret not closing this account the day I made the final settlement in store when the person asked me.

I am so sick and tired of Makro and RCS I would not recommend this service to anyone as the customer support is non existant.

Phone me with proper feedback so we can get this resolved ASAP.