nM
ngoako M

1 reviews | Active since Jun 2016

02 Mar 2018, 07:17

Pathetic customer care

A financial services provider with a forever busy customer care and the stupid mobile app is not referring options to temporarily or permanently suspend a lost credit card..now I'm in an emergency situation after loosing my wallet and wanna block that stupid card have to hold for over 15 minutes without a response.

0
Replies (1)
RCS
RCS's reply06 Mar 2018, 13:24
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group