DvdM
Dormehl van der Merwe

1 reviews | Active since Oct 2015

20 Jan 2021, 17:57

Pathetic company *****ing people's money.

I have been trying to cancel my account since 7 December 2020. I have send multiple e-mails. But will always be told that someone will get back to me within 48 hours. The same lies over and over. It has been more than a month. So it is obvious that the people that are in charge there is incapable of doing simple tasks. They are useless. And systems are not in place.

I have had no communication whatsoever to try help me, but guess what?? They keep on taking money for a monthly service fee?? What service?? I have not seen any??

I want this company to cancel my card and pay back MY MONEY that they have been taking as i have requested for my card to be canceled!!! It is theft!!

Useless company. Pathetic. Disgusting. Unprofessional.

0
Replies (3)
RCS
RCS's reply21 Jan 2021, 11:19
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply26 Jan 2021, 12:17
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
 
Kind Regards
RCS Group
DvdM
Dormehl van der Merwe's update29 Jan 2021, 10:02
Reviewer Update
Good day

I am not pleased to inform you that my complaint has NOT been resolved.

I got an email , which sounded rather promising , and thought this will be the end of it.

But unfortunately my money was taken again by RCS.

I have sent an email shortly after seeing this and again I was told someone will get back to me within 48 hours, there are a few hours left before the promised 48 hours are over, and I have a feeling no one, will once again, get back to me and it will require me to use a different approach once again to get anything out of RCS.

I want my money back. Get it sorted.