PATHETIC AND *********** STAFF AND SERVICE WITH A BAD ATTITUDE

In June of this year, 2017 I app**** for a credit limit increase via the call centre for the first time since opening up my DION WIRED account thinking that it would be a seamless experience, IT WAS THE WORST EXPERIENCE EVER. To RCS it is irrelevant that you conduct your accounts well, as the level of their grossly *********** staff do well in chasing their customers away. We were "assisted by a lady named Sibongile who did not know her job"apparently still on training how can someone be put on the phones in this state, then after refusing to deal with her,despite us confirming such on a recorded call, she still went ahead and processed our application "WITHOUT SUPPORTING DOCS", thereby we went to the store as it was said they could help us better, only to have the call centre tell us from the store someone will call us later, to no avail, then we phoned again that same evening and spoke a a gent named Faizal, he said there was a system error so he offered to review and help us, so he called us a few days later offering to recify the wrong which at that point we did not want to procedd as I was busy, then I did call in and ask for him he was not on duty, then we called in a few days later on a weekend, another *********** agent ran a credit check despite us asking her not to, thinking that they sorted out this existing issue. THIS GETS BETTER, only to have us ask her not to do anything and then have our credit report show us 3 enquiries done for one credit limit increase. Nowto top this off after I sent an email complain they call me 5 days later offering me an increase instead of dealing with their *********** staff who never severe training. Then low and behold I declined the increase for their unprofessional handling of this entire situation. Then now OCTOBER 2017 exactly 4 months later I tried to apply for a little increase only to be told its declined AND wait for it, what happened before happened again, hows that for having the same thing happen twice, incompetence should be their staffs first name. Then after sending them supporting docs they come up with a technical issue for the decline of the credit increase which they cannot support as its contradictory because just after I complained in June they offered me the increase after my complaint and now the same thing happened and Im doing this all over again, I want the directors of RCS to liusten to the calls under my name and see HOW RCS is being viewed with the incompetence of their staff which sadly for us we as consumers have to deal with, I feel bad for those who arent familair with credit law as these people just do as they please without seeing the facts and expect us to believ it, I wont be patronised like this and I am going to the Ombudsman. Pathetic