Pathetic and ***********

Pathetic service to say the least. My card was blocked because i checked my balance from my new cell number.so i call to unblock the card and to increase my credit as i got a msg to do so.

the guy then asks me lots of security questions, to which i then pass. He unblocks the card but he cant change the number... they then pass the call on to another consultant. Which then proceeds to ask all the same **** the previous dude did.to which i explain i just went through all this. She then asks security questions about things i cant remember... then i fail the stupid thing.

all of this **** just to change my number on the system. I ask to speak to a manager because clearly the staff are ***********, and i have now spent 15 min on the line with my airtime. Wasting my time and money. Again puts me on hold after i just said you are wasting my airtime!!!!

then gets back 5min later and says that there's only one person on shift that can deal with my frustration and that person is busy...

pathetic service !!!!