Pathetic!

I had paid off this account many many years ago instore, only to find out just the other day that this account is still active, so naturally when I enquire to confirm that the account is paid up and have it closed, providing my ID number which SHOULD be able to pick up information as I no longer have the account number, I get told to contact Nimble, on doing so they do not pick up any profile with my ID on their systems, and can I just mention that I have had NO COMMUNICATION from Nimble EVER IN MY LIFE that there are any monies outstanding for any account. I then forward that response from Nimble back to the email address I have been communication with Edgars, only to get an automatic response (as below) that the EMAIL IS NO LONGER IN USE?????? REALLY EDGARS??? Please just close my account with immediate effect and send me confirmation that it's closed, thank you! :

EdgarsClosure Mon, Jan 25, 4:28 PM (14 hours ago) to me

Dear Recipient,

Please note that this email address is no longer in use.

Should you wish to close your account or follow up on a closure request, please visit your nearest store or call us on 0860 111 826.

Kind Regards

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