Pathetic

I have been back and forth with so many people in the last two months. I also got onto a call with someone. The makro RCS card has quarterly rewards. On their site it clearly shows terms and conditions. When I asked the people nobody had a clue as to what I was talking about. The person on the phone sang a different tune according to her I had to ask for the rewards whenever I purchase however this is not the case in T's and C's. I feel like everybody Is just so clueless this is not how you advertise and do business how can nobody in your team know anything about it. And lastly how do you pass somebody around to so many departments and every single one is clueless!!