1 reviews | Active since Feb 2017

27 Feb 2017, 14:20

PATHETIC

<p>GOOD DAY ,</p> <p> </p> <p>I purchased two items from Game stores in December and returned it unused in February 2017.</p> <p> </p> <p>Washing machine- R4999</p> <p>Refrigerator- R79999</p> <p> </p> <p>The first account payment went for the amount of R581.24 and the second amount was debited of R626.24 . The necessary calculation needs to be done and then amount should be refunded to my bank account . please advise as to how long the refund will take</p> <p> </p> <p>Kindly find attached supporting documentation.. I shall be awaiting feedback regarding this matter.</p> <p> </p> <p>Thanking you in advance.</p> <p> </p> <p>HI ,</p> <p> </p> <p>When am I going to get a response regarding my below query ???????????????!!!!!!!!!!</p> <p> </p> <p>I returned your goods and have to wait for MY MONEY , I need those funds urgently . Please let me know what is happening .</p> <p>I email the relevant departments and they promise to respond within 2days BUT I end up following , you hide behind you auto-response emails that give no information to the customer except the fact that we must wait 48hrs for a response.. STILL NO RESPONSE TO MY MAILS . </p> <p> </p> <p>so tell me ? i returned your **** , but im still waiting for my money , more interesting after i have returned the goods you still have the nerve to go and debit my bank account again , seriously now ? YOU PEOPLE JUST KNOW HOW TO MAKE MONEY . sort out my query or ill go to social media platforms and damage your brand :) </p>

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Replies (3)
's update27 Feb 2017, 15:09
Reviewer Update

so it takes someone to first complain via Hello Peter before you are actually contacted ,impressive :) i shall await your attempt to resolve this query and maybe ill give your company a better rating , seeing that you have actually contacted me , thank you to Geraldine for her sincere effort to sort me out

RCS
RCS's reply06 Mar 2017, 10:59
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply06 Mar 2017, 11:00
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS