Pathetic!!!

RCS is by far the worst financial institution. And your agents have no etiquette or customer service skills at all! Please send them back on training!<br> <br> My husband went to Markham Cape Gate on the 2 April 2015 to settle his account, he asked the lady what the accounts balance was to settle in full and was given a balance which he settled. Today we get a statement with a balance of R116 whereby interests has been charged on the 12th April 2015. On what balance was that interest charged if there was no balance on this account as it was settled on the 2nd. Then I called in and speak to AB who sent some or other request through for that to be removed and adjusted but he also tella me interest gets charged on a daily basis us your company out of their mind!!!! And then I get told I had to tell the lady that took payment that I want to settle and that she needs to call in, if she didn't know that how were we suppose to???? Then my husband calls in and speaks to a Mikayla which was so unprofessional she didn't even try to assist him! And can someone please tell me what the difference is between a full balance to settle the account and a settlement balance