PATHETIC

my account handed over to easton berry collection. it was closed and i requested for my settlement letter, after numerous attempts and complaints i finally received it and on the 8/06/2020 easton berry advised that they have requested RCS to update my ITC profile but RCS the company that they are still has not done any updates, it still shows my account is active on my ITC profile. this is slow and pathetic service but if you don't pay or miss a payment than they quick to harass you and hand you over. I WANT MY ITC TO BE UPDATED AND RCS ACCOUNT TO SHOW A CLOSED STATUS.