Pathethic Service

I am currently experiencing the worst case scenario with RCS/Edgars.Two weeks ago i went into the edgars stores at the mall of africa to settle my edgars account in full. I was asssited by a teller name Cyndi who gave me the settlement figure of R3923.00. I then requested that the account be closed immediately.She advised me that its closed on the system but i need to phone in on monday to RCS because the payments do not reflect im****ately.I phoned in on monday and a consultant at RCS advised me that the account is closed and a letter will be emailed to me.To date nothing has materialised.This past week-end I received a statement from edgars indicating i still owe a R109.00. I had to go back to the store to query this only for the consultant to put me on a phone call to RCS. The consultant at RCS says she cannot help me but escalated the problem and a consultant will contact me within the next seven days.This is absolutely pathethic service.I dont know how i am going to get joy out of this situation.Can someone advice me which other source of direction i can go in a higher level. I am so damn irritated with all the running around and phonecalls