Paid Up Letter Incorrect

Item: RCS
Rating: 1

Bad service. I requested a settlement letter on 29/08/2019 I made a payment with reference number on settlement letter 31/08/2019 I requested a Account closure letter on 31/08/2019 08/09/2019 I got a paid up letter with someone's details.

When I queried I was told that the reference number I used is not for my account. I then told them that the reference number is the one they provided me for when I make a payment.

At this point I do not know if I was made to pay for someone's account or if it was a genuine error.

I am unhappy with the service provided.

Helpful (0)

Replies (2)

RCS's replyOfficial

11 Sept 2019, 13:23

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS GROUP

RCS's reply11 Sept 2019, 13:23

Official

RCS's replyOfficial

26 Sept 2019, 12:12

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards, RCS GROUP

RCS's reply26 Sept 2019, 12:12

Official