PAID UP LETTER

Item: RCS
Rating: 1
Author: Tshifhiwa M

I am very much disappointed with RCS. It's been over three weeks now calling them for my paid up letter and even now I haven't received it. I really don't understand why they are taking so long to send me just a letter. Every time I call, they always promise to send It within 72hours some will say 48hours but that extended to being a month now.. I'm even thinking of taking this matter to ombudsman. Such a poor service from RCS. I'm very much in need of this letter and having to wait this long makes me sick. Can I get my paid up letter as soon as possible

Helpful (0)

Replies (2)

RCS's replyOfficial

26 Oct 2021, 11:23

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply26 Oct 2021, 11:23

Official

RCS's replyOfficial

16 Nov 2021, 09:52

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply16 Nov 2021, 09:52

Official