Paid up account still showing in arrears

Good Day,

When you mean resolved do you mean that the Game account has been removed from the compuscan credit bureau and updated with all bureaus?

Because I received an email saying.... Thank you for your recent Hello Peter review. I have reviewed your account and can confirm that your account was settled on the 24 February 2020 however, as it was a settlement payment made via a third party debt collector, a balance was still reflecting on your account. Kindly see attached a paid up letter confirming your account is paid up and this may be provided to potential creditors if required. I have submitted a request to all credit bureaus to update your credit file. The update may take up to 21 working days to be updated by the bureaus. Please accept my sincerest apologies for any distress and inconvenience caused. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on **********or via e-mail: *********** Kind Regards Nazeema

Also there was no paid up letter attached but I must find the paid up letter attached funny but I already received a paid up letter from the third party would still like to have one from you guys in writing please to state the account is paid up also to know weither my name is cleared now across all bureaus regarding this Game account that was still showing.

So what does this mean I just would like some clarity please.