TP
Taylor P
1 reviews | Active since Dec 2018
18 Nov 2020, 22:04
Paid up account showing in arrears .
I had an account with Game and I paid up the account months ago in full I settled it however I checked my Compuscan report however it is still reflecting in arrears I mean I am being declined everywhere I go because you cannot ask the bureau to update my information and this is prohibiting me from accessing any credit please remove this from my credit profile immediately. ACCOUNT NUMBER ***.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
19 Nov 2020, 12:21Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply19 Nov 2020, 12:21
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
07 Dec 2020, 16:17Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply07 Dec 2020, 16:17
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
TP
Taylor P's updateReviewer Update
07 Dec 2020, 16:40Good Day,
When you mean resolved do you mean that the Game account has been removed from the compuscan credit bureau and updated with all bureaus?
Because I received an email saying....
When you mean resolved do you mean that the Game account has been removed from the compuscan credit bureau and updated with all bureaus?
Because I received an email saying....
Thank you for your recent Hello Peter review.
I have reviewed your account and can confirm that your account was settled on the 24 February 2020 however, as it was a settlement payment made via a third party debt collector, a balance was still reflecting on your account.
Kindly see attached a paid up letter confirming your account is paid up and this may be provided to potential creditors if required.
I have submitted a request to all credit bureaus to update your credit file. The update may take up to 21 working days to be updated by the bureaus.
Please accept my sincerest apologies for any distress and inconvenience caused.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Nazeema
Also there was no paid up letter attached but I must find the paid up letter attached funny but I already received a paid up letter from the third party would still like to have one from you guys in writing please to state the account is paid up also to know weither my name is cleared now across all bureaus regarding this Game account that was still showing.
So what does this mean I just would like some clarity please.
Also there was no paid up letter attached but I must find the paid up letter attached funny but I already received a paid up letter from the third party would still like to have one from you guys in writing please to state the account is paid up also to know weither my name is cleared now across all bureaus regarding this Game account that was still showing.
So what does this mean I just would like some clarity please.
TP
Taylor P's update07 Dec 2020, 16:40
Reviewer Update
Good Day,
When you mean resolved do you mean that the Game account has been removed from the compuscan credit bureau and updated with all bureaus?
Because I received an email saying....
When you mean resolved do you mean that the Game account has been removed from the compuscan credit bureau and updated with all bureaus?
Because I received an email saying....
Thank you for your recent Hello Peter review.
I have reviewed your account and can confirm that your account was settled on the 24 February 2020 however, as it was a settlement payment made via a third party debt collector, a balance was still reflecting on your account.
Kindly see attached a paid up letter confirming your account is paid up and this may be provided to potential creditors if required.
I have submitted a request to all credit bureaus to update your credit file. The update may take up to 21 working days to be updated by the bureaus.
Please accept my sincerest apologies for any distress and inconvenience caused.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
Nazeema
Also there was no paid up letter attached but I must find the paid up letter attached funny but I already received a paid up letter from the third party would still like to have one from you guys in writing please to state the account is paid up also to know weither my name is cleared now across all bureaus regarding this Game account that was still showing.
So what does this mean I just would like some clarity please.
Also there was no paid up letter attached but I must find the paid up letter attached funny but I already received a paid up letter from the third party would still like to have one from you guys in writing please to state the account is paid up also to know weither my name is cleared now across all bureaus regarding this Game account that was still showing.
So what does this mean I just would like some clarity please.