mM
mengledoe M
1 reviews | Active since Mar 2017
12 Feb 2021, 15:41
Paid my account in full and still get charged interest, STAY AWAY FROM RCS,
You guys are a bunch of ******. I paid my account in full as per my app and it showed zero balance, Now I see you charging me R48.60 on a zero balance. That is not on. When I pay any of my account TFG or Truworths, that is the end of the story, you guys tell me that I have to call in for a settlement amount, what the hell is the point of your app if it shows you that is the amount you owe, you pay it in full and then get charged interest on a zero balance, You guys are a bunch of ****** I am going to close my account if you cannot sort this out and will never ever take an account with you guys.
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Replies (2)RCS's replyOfficial
15 Feb 2021, 15:45Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Feb 2021, 15:45
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
19 Feb 2021, 17:51Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS
RCS's reply19 Feb 2021, 17:51
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS CARDS
