Paid Full Closing Balance, after two received an SMS I still owe another R 1200.00

Firstly RCS was a good aid with regards to assisting me with my financial obligations and things I needed at that present moment, and that I must say and clearly state for the record. I paid my monthly instalments on time and never skipped any monthly repayment for more than 5 years. I even borrowed money to settled my full balance outstanding as per my ITC profile balance outstanding. Even the statement that was e-mailed through me today, after three month's indicated the same opening balance outstanding of R 24 935.00. This full balance of R 24 835.00 was paid on the 29th Jan 2018. I never received any monthly statements from RCS since last year Dec 2017. Because if I did receive any monthly statements, I could have seen that there was a small balance outstanding, off which is made out of interest which is not calculated in the closing balance. My view to RCS changed today, the 26th March 2018. When I received an sms today after two months of paying the full closing of R 24 935.00. Is this fair?. According to the call centre agent's that doesn't listen to your query, but will continuously say, Sir you should have called in for a settlement amount, time after time, this really frustrated me. I never wanted to close my account , but just wanted to account to reflect a zero balance. But according to sms, I owe another whopping amount outstanding of R 1 200.00, after settling the full closing of R 24 935.00 on the 29th Jan 2018. I will take this further on the following case merits. 1. Haven't received monthly statements since Dec 2017. 2. Receiving an sms after two months and when I called in, according to the consultant, I owe another R 1200.00.

Name: Stanley Herm****