Paid Balance Written Off?

<p>My account with the RCS group shows as a default (Written off) after i made a patyment of R3622 to settle the outstanding amount. My account was handed over to a collections agency on the same day that i paid the initial R 3300 which i thought was my balance. A week later i was informed that i had to pay roughly R 900 to a collections agency for collections that they never did. I disputed this and the consultant from MBD Credit Solutions (Abram Matjila) informed me that i would only have to pay an additional R322 to setlle the account in full.</p> <p>I requested my credit report from Experian last week, which showed i had a default with RCS and that the account was written off. I have tried contacting RCS (Lukhanyo), they referred me back to MBD where i hav recieved no help at all. Their phones are always busy even though they claim i am the only caller on hold. Whenever they do answer the phone, they hang up without saying a word (Tshepiso). </p> <p>Doesn't a write-off mean that the debt was not recovered? If so, where did my R3622 go if not towards settling my debt?</p>