Paid account in full and doesn't want to close account

<p>I have paid the account in full on the 5th of October according to an amount that was given to my husband over the phone on the same day. Today he received a statement that we still owe R48. I have made the payment once again and asked that the account must be closed today and a proof of payment was send once again to closure department. The first proof of payment was send to RCS on the 10th of October and no feedback was send to us till today which is pathetic. No we made the payment again. No they come with stories that it take 36 days to close the account after todays payment is showing. This is terrible service. For this pathetic excuses and stories and service we will never do business with rcs again. CLOSE THIS ACCOUNT URGENTLY AFTER TODAY I WILL NO PAY ANOTHER SEND FOR INTEREST BECAUSE IT IS NOT MY FAULT THAT YOU CAN'T OR WON'T CLOSE THE ACCOUNT.</p>