Overcharged interest and unprofessional staff

<p>Good day</p> <p> </p> <p> </p> <p>The most hurting thing is that everytime you try to speak to a consultant regarding quiries of the account they never help with anything besides the fact that you have to understand what they tell you even if they not making any sense as usual.</p> <p> </p> <p>I have a Game account which RCS happenes to be the credit provider for the account . The day I filled in and signed the application form 4 years ago I signed for the debit order to go off my bank account on the 26th of every month . The debit has been going through as requested for years untill December and January 2017 when my account had to be in arrears I do not know why as I have never asked anyone to deactivate my debit order option now I have been charged interest for 2 months for my account to be in arrears which is not my fault at all because I had funds on my account for the debit order to go through which never happened for December and January.</p> <p> </p> <p> </p> <p>I went to Game store in Jabulani mall on Monday last week to seek for help with my account I was put on call with RCS unfortunately I was transferred from 1 consultant to another as the 1st one did not have answers for my deactivated debit order the 2nd consultant I spoke could not help much as well besides him telling me that it is "MY ACCOUNT" He put me on hold for a while while he was speaking to his supervisor .He told me his supervisor named Ziyanda will call me Thursday the 2nd of Feb which no one bothered to call me . I was told that Ziyanda will investigate the calls to find out who I spoke to to change debit order system for it to be changed as it appeared on the system that the system the debit order was authorized under a consultant would not change it it without my permition . I did not understand the meaning of what he was trying to say but how I understood it it like he was calling me a **** about me not knowing why my debit order request was deactivated.</p> <p> </p> <p> </p> <p>I was told that after Ziyanda the supervisor has investigated if it true that I was charged interest not acccordingly than the funds will be refunded back to my bank account which it has not happened yet .The whole of last week passed untill to date no one had called besides the sms I recieved a day after I paid my account the sms was telling me that I have not paid my account I was not happy with the sms because my account was paid with the interest I was not suppose to pay .</p> <p> </p> <p>All I wanted or asked for was my debit order request to be re-activated on monthly basis .The 2nd thing was the reversal of the funds I was charged for the account to be in arrears because it is not my fault that the debit order was deactivated without my consent .The RCS systems deactivated it.</p> <p> </p> <p>It is very dissappointing to await the supervisor to call and explain or apoligize but the call never happened neither the refund.I am nit happy with the way RCS treated me .</p>