1 reviews | Active since Feb 2015
Overcharged account
I called RCS to get a settlement amount for my account and I was given a settlement amount then after paying that amount I was told I need to pay some R170 more. I have just received the statement of my RCS account and it shows a credit of R1307. I called the call centre about getting my money back and I was told I must wait 21 days for a refund or go spend the money. This is total ******* because RCS should have known and seen that they are overcharging me. I want my damn money now and not after 21 days.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,