Over-Debited RCS Account Refund Request

Dear RCS Team,

I am writing to bring to your attention an outstanding refund of R2,673.40 that is due to me from my RCS account, which was paid up in April. Unfortunately, I was over-debited, and a refund was owed to me.

In accordance with your request, I provided my bank account details via email approximately a month after being contacted by your team. However, it has now been six months since then, and I have yet to receive my refund.

I am concerned that there may be an issue with the refund process or that my refund has been delayed. I kindly request that you look into this matter urgently and process my refund as soon as possible.

I would appreciate it if I could receive confirmation of the refund being processed and the expected date of payment by the end of the business day. If there are any further requirements or documentation needed from my end, please let me know.

Thank you for your prompt attention to this matter. I look forward to hearing from you soon.