RN
Renette N
1 reviews | Active since Mar 2018
13 Mar 2018, 09:00
Outstanding refund
My CTM account was fully paid up during the month of January 2018 but RCS still debited my cheque account for the instalment at January month end.When I contacted them,I was asked to email all documents to them which was I sent on 31 January. Ever since ,I have been calling week after week with no response from them.I received a statement showing a credit balance for which I am still charged interest! The agents who answer my call always say that the documents have been received and the query has been escalated to the accounts dept but they have never given me any email or contact number to follow up on. I now have to seek some sort of legal action.
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Replies (3)RN
Renette N's updateReviewer Update
15 Mar 2018, 08:22I received a refund this morning, however it was short by R68.40
I was debited for R355 but refunded R286.60. How can I be charged service fees on an account that I fully paid up ?I sent through all my documents in January yet I have been charged service fees while waiting for this query to be resolved 2 months later????!!!!
This is totally unacceptable and the lack of customer service and poor accounting is absolutely disappointing.
RN
Renette N's update15 Mar 2018, 08:22
Reviewer Update
I received a refund this morning, however it was short by R68.40
I was debited for R355 but refunded R286.60. How can I be charged service fees on an account that I fully paid up ?I sent through all my documents in January yet I have been charged service fees while waiting for this query to be resolved 2 months later????!!!!
This is totally unacceptable and the lack of customer service and poor accounting is absolutely disappointing.
RCS's replyOfficial
16 Mar 2018, 11:03Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply16 Mar 2018, 11:03
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
18 Mar 2018, 13:27Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply18 Mar 2018, 13:27
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,