Opening an account was our worst mistake EVER

There were attempts to purchase on our makro account, we contacted RCS to help us. We were assured that our account/card was blocked, we even received sms confirming same. But somehow, the purchase was eventually successful. The beginning of our nightmare with this company. The ***** department, horrible service. We had to chase after them for feedback. After some time they sent a 1 liner sms to say we are liable. When we asked for them to email us the investigations and findings, we were completely ignored! Around R59 000 gone!