Online assistance required

I have been trying to activate my self service account for a number of days now. I have gone as far as awaiting for the OTP and have never recieved it via my cell phone.<br> <br> I called into the call centre and was authenticated only for the lady to transfer me to another department where I had to hold for over 5 minutes.<br> <br> I dont have the time to hold on - all I need is for my self service to be activated and if you online service is not user friendly nor helpful why should I stay in business with you\?"