Ongoing Payment Issues and Harassment Despite Proof of Payment – RCS Needs Urgent CRM Reform

I made a payment on my RCS (Makro Store Card) account on the 30th of June 2025 using my debit card via the Makro Credit app. It is now the 5th of July, and the payment still has not reflected in my account.

What makes this situation worse is the constant harassment from RCS’s debt collection agents, who keep calling and sending SMSs demanding payment—even though I have already paid. I have contacted their customer support team multiple times and even emailed proof of payment to ***.

To make matters more frustrating, a customer support representative admitted this morning that they are aware of a technical issue affecting payments made through the app this month. Yet just two hours later, I received another call from their debt collectors.

This points to a complete failure in RCS’s internal systems and communication. Their CRM system seems entirely incapable of synchronizing critical customer data, such as payment status and support interactions.

At this point, I can confidently say I would not recommend RCS to anyone. Their service is disorganized, stressful, and completely unacceptable.