One star is too generous

You are the worst to deal with. A ********** transaction was committed on my card in April. called to report it and the agent advised that they would investigate and let me know of the outcome. This was never done, however you decided that I no longer need statements. April was the last month that you sent me statements. When I called to query this your agents advised it was because the account was on hold, I wonder when you were going to tell me this?? I was advised to email my ID to you via ***. Which I did on the 19th November. Still F**** all statements. Spoke to an agent on Facebook messenger and they advised me that the ***** dept. will call me. Guess who didn't. Called today and was told that the ***** dept. tried to call me on the 6th December. Someone is lying as no one did call. I do not know why it is such a mission to get my statements.

Oh and to top it all off, you cancelled ALL my cards not just my RCS card, but also my Edgars card. Clever people