LM
Lorraine M

1 reviews | Active since Jun 2019

01 Aug 2023, 16:14

***** on Pick n Pay Card

31/07/2023:

I have been trying to get hold of your ***** department since saturday 29 July 2023, no answer. Just music playing. This is regarding a ***** case and is very urgent. Your service is absolutely patheric. Call me back on *** URGENT!!!

01/08/2023:

ACCOUNT ***. My request to let the ***** dept phone me back yesterday on *** has fallen on deaf ears because they dont answer their phones only music playing. My July account reflects purchases made in June 2023 in Capte Town that was not me, *****, please investigate. My pin number has also been changed when i tried to buy groceries on Saturday 29 July 2023 at Pick n Pay Jean Crossings Centurion. Reverse all purchased and relevant charges, interests etc on my July Statement. I stay in Pretoria and the last time i was in Cape Town was in the 70's. Block the account and give this your urgent attention. Phone me urgently on ***.

0
Replies (1)
RCS
RCS's reply01 Aug 2023, 16:17
Official
Good afternoon 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance, and we will keep in touch.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group