GG
Gino G

1 reviews | Active since Nov 2011

25 Apr 2019, 08:44

Offline payment gateway leads to increased profit for your company.

RCS Game self service portal has been off for the past 2 days. How is your clients supposed to make payment on their accounts? Then your company still has the audacity to allow interest to accumulate daily without having an option to pay online. This to me seems like ************ behavior, due to the fact that the longer your payment gateway is down the more interest you can charge clients on a daily basis. Please have this sorted out latest end of business today or the matter will be taken further.

Regards A financial industry employee who knows how things work.

0
Replies (2)
RCS
RCS's reply25 Apr 2019, 13:21
Official
Good day 

 

We herewith acknowledge receipt of your complaint.

 

We have escalated your complaint to the relevant department for further assistance.

 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 

Kind Regards

RCS Group

RCS
RCS's reply10 Jun 2019, 10:44
Official
Good day

 

We are pleased to inform you that your complaint has been resolved.

 

Please accept our apologies for the inconvenience this may have caused you.

 

We trust you find the above in order.

 

Kind Regards,

RCS CARDS