Occount on arreas without purchasing any thing.

In December 2018 i payed up my game acc then February 2019 they did ********** on my acc i reported the case at gamein may. August they told me the account has been settled. Today 3 October i got the massage that im on arrears on game account. Went to game store festival mall make a call requiring about my accounts they said now they assume i owe settlement of R2000 which cant be true they is no way i can owe such money for settling amount. hey can't tell me What that 2000 for what did i bot that cost R2000. They refused to print my account statement from 2018 till now. They cant even explain to me what that R2000 for. I want to close the account and pay settlement amount which will be less than R500. Call center agents they promised to call me and they did not. Been transferred from one cell center agent to another without any help. This whole thing affects my credit record. I want nothing to do with game store just want to close the account. Can i get assistance please from may till now been after game store i really need help i cant even buy a house.im tired of game.