Not Supplying Statements When Requested

Phoned them for statements, 1st you need to go through there long automated system to get to the correct department, then you are still transferred as they cannot assist. after the transfer you need to hold +- 15min before someone eventually take your call. I made this calls early in the morning, agent said that it will be send in 20min time, it is now 6 hours later and still does not have any statements sent, I even gave them 2 different Emails to use to make sure I get it. THEY ARE 1ST TO TAKE YOUR MONEY AND IF YOU DO NOT PAY THEY PHONE YOU 7 TIMES A DAY 7 DAYS A WEEK, BUT ASK THEM JUST A SIMPLE THING LIKE A STATEMENT, THEN THEY ARE AS SILENT AS THE GRAVE.