LL
Louise L
1 reviews | Active since Dec 2010
11 Dec 2023, 15:15
Not paying my refund after settling the account
I have settled my account on 23 Nov and my DebiCheck transaction went off on 24 Nov which is totally understandable. 11 days ago I was provided with a paid up letter and they have requested my documents for my refund that needs to take place. I have sent it the same day, but have not heard back from them. I have been following up on my refund, but am not getting a response.
When will I be refunded? We have to pay on time but you take your time to pay what is due to me!
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Replies (2)
RCS's replyOfficial
11 Dec 2023, 15:25Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
RCS's reply11 Dec 2023, 15:25
Official
Good day,
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards,
RCS Group
RCS's replyOfficial
11 Dec 2023, 15:42Hi Louise, I am Charne, I will contact the relevant team and sort out the issue for you. Please look out for an email from me.
RCS's reply11 Dec 2023, 15:42
Official
Hi Louise, I am Charne, I will contact the relevant team and sort out the issue for you. Please look out for an email from me.