1 reviews | Active since Jul 2017

28 May 2022, 13:10

Not Patient enough....I Guess!

I'm going to make this short and relatively sweet.

it all began at the beginning of MAY!

- My Wallet got stollen - I canceled all my cards - including my pick n pay account card! - got a new pick n pay smart shower fairly quickly - by now I need to link my account card - called RCS - failed the security questions somehow - Tried again - Past the exact security questions. - was told I needed to email through my ID and three signatures. I did just that on the 11 May. no reply or acknowlegement. - called again a week later and was told to speak t someone in the ***** department - was on hold for over 23 min - airtime doesnt grow on trees! - tried again today (28th May) - was told to be PATIENT and resend the email. - sent the email and asked to be transferred to the ***** department to get more clarity - again I was on hold for 23min.

Mmmmm...maybe I'm not PATIENT enough!

I wish to settle and cancel my account based on a really shocking service.

Thanks!

0
Replies (1)
RCS
RCS's reply30 May 2022, 10:45
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 

Kind RegardsRCS Group