Not living up to their promises

<p>On the 13th of July I have requested for the calculations of my monthly installment for a credit purchase at game. Being in the Chartered Accountant industry myself and other CA's was not able to get to the installments they calculated. I have phoned more than 3 times wasted my airtime for nothing! Still have not received the calculations and the payment was not correct and that after management confirmed that the payment was not calculated correctly. Then to top it off there was a promotion at the time of purchase and it was also confirmed by management that there are R600 to be credited to my account and 2 months later and yet still nothing! How can they be registered as a financial institution if they cant even get the basics right?</p>