TM
Themba M
1 reviews | Active since Jul 2014
16 Jan 2016, 12:36
Not keeping to promise made telephonically
Last year December i called you guys about my RCS card, i wanted to transfer my current balance over to 36 months. The agent i spoke to said that this will be done to take effect for the month of January, i just received my statement and seems like the changes were not done at all. I am disappointed that I made an arrangement with you guys and you guys have failed to honour you part of the agreement.
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RCS's replyOfficial
18 Jan 2016, 14:55Hello critem,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply18 Jan 2016, 14:55
Official
Hello critem,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group