Not impressed with RCS

I am very unhappy with the service received from RCS recently. Every year January I have the same issue where my payments are not allocated.

This has now happened 3 years in a row. I've always paid the account on time via internet banking from the same banking account with the same reference for many years and the payments were received and allocated without issues.

Then January rolls around and all of a sudden the RCS finance team is unable to find and allocate my payment, resulting in me sending numerous emails showing proof of payment and making numerous calls to follow up as no response is received other than an automated receipt.

The contact centre offers no relief either, they all have a generic response to my questions. I simply need to know why the payments are not being allocated and nobody at RCS seems to want to answer this question, since all other payments from the same bank account has been processed without issues.

This has become a frustrating timeous unnecessary exercise every year and is affecting my perfect credit score/record as RCS has listed my account as being paid late and this is unacceptable as the payments were made on time!

For instance, I paid the account in December and the funds were received and processed including all the months before that. So my question is, why does January and now even February become a problem??

I am currently battling to get my February payment allocated since they cant seem to find that payment as well. I am wondering if next months payment is gonna be an issue too. The contact centre has advised that the January payment has been located and processed but I'm receiving emails advising January and February is outstanding.

Emailing and calling RCS yields no joy!

#notimpressedwithrcs