not honoring their promises

<p>I made a EFT payment on the 26/4/17. I phoned them and told me to email proof of payment to ********** I phoned them to confirm if they did receive my payment. they concurred and gave me ref: ********** 09644. informing me that there's a 7 working day period before the funds will allocated to my account.On the 19/5/17 I phoned them again n spoke to Khosana Ref: ********** 01538 he PROMISED me that my payment will reflect on my account within 24hours. I will receive a sms to confirm that the funds was allocated to my account. It is now 14 working days and I still have not received an sms the payment has still not been allocated to my account.In the meantime their collections department is sending me reminders to pay my account. Im being phoned and asked why I have not made a payment and told that None Payment will reflect badly on my credit score??? wot am I to do if they are not honoring their promises. I played my part...did what they wanted me to do....STILL NO PAYMENT MADE!! </p>