Not getting help with Account protection plan after being retrenched

I was an Edgars Staff Account holder, with the sale of Edgars last year I was retrenched in May 2020. I continued paying my account, I had Account Protection plan on my account and have been trying to get my funds paid back to me for the last 6 months, I have submitted proof of payment but have been sent from one person to the next. Apparently as I was a staff member I cant dial the normal call centre numbers for help. I want the money that is due to me, can someone please sort this out? The last 2 people I dealt with was Nwabisa & Andile Sishi. I was given 5 numbers to call and each person keeps sending me to another number I already called. ***, ***, ***, ***, ***. Im honestly tired of this and just want someone that knows how to help me resolve this matter and pay me what is due to me!