Not closing account and charging interest

RCS always a disappointment. Same issue as thousands of South Africans and you would think this would make them fix this issue.<br> <br> Settled account. Phoned call centre to close. Was told to email letter requesting closure and ID. Emailed them on 26 June. No response. Emailed again on 30 June, then 3, 6, 7 July. No response. Then called to ask why there is no response or at least an automated mail to say the emails are recieved. Then told it takes 30 days to close an account. Then I receive my statement 16 July, they've charged interest. I am not paying this interest albeit only R12 because I asked for this account to be closed.<br> <br> Please follow South African standard practices, all other organizations allow you to close an account over the phone and issue you a closure letter within 3 days. <br> <br> This ontop of the 6 month battle I went through last year with RCS who could not find my EFT payments and charged my penalties. <br> <br> Please send me a closure letter.