Not answering

Just like to say how pathetic your call centre is. I tried to purchase a product from incredible connection on 08/02/2015. When i got to the pay point they said they must call for authorisation, it is rcs instruction to incredible otherwise rcs don't pay.<br> The lady at incredible called and waited about 10 min before she got cut off. She called again and waited for another 10 min and nobody answered. So in total she waited 20 min without being helped. It is your rules but your service centre is so pathetic that you are unable to get the authorisation. At the end i had to walkout with the product. <br> <br> Why do you have different rules for different shops. This is not the first time that i complained about this. The previous time you called and said you will sort it out. Well it was one big fat lie. You might as well close the call centre because nobody is working there over weekends.<br> So thanks to you i was not able to purchase the product at a good price.<br> Thanks for your worthless service.