JB
Janelle B

1 reviews | Active since Aug 2015

17 Aug 2021, 12:48

Not able to submit mothers death certificate - RCS getting harassed by MDB attorneys

My Late Mother who passed away in May has an RCS account. I have had repeated calls from the call center agents at MBD attorneys pertaining to my mothers RCS account. They call me every 2 days and I explain the same story over and over to them. I have submitted my mothers certified death certificate via email and I still get the calls. When I asked to speak to a supervisor I get told they are working from home and do not have contact details with me.

I tried calling RCS directly to submit the death certificate - no answer and call center does not work. Also no contact details on their website that work. Including on their Legal department tab.

Tried calling MBD directly as well and same story - number just rings and rings. No call center - no contact details.

Its absolutely disgraceful and disgusting especially considering that it is very painful having to talk about this subject again and again.

0
Replies (2)
RCS
RCS's reply17 Aug 2021, 14:36
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply25 Aug 2021, 14:32
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS