1 reviews | Active since Mar 2015
Not a sucker for you. Playing delaying tactics.
<p>Opened an account with Dion/Game stores in Feb/March 2016. The credit is funded by RCS. I subsequently settled account in April and requested account closure. More than two full months later I continue to battle to get the account closed. Instead, they have time to call me about reduced interest rates on the account but have no capacity to close the account in over 60 days. I suppose, the relaionship is good in as long as they can suck you dry but as soon as you are tired of being suckered, they can't allow you to set yourself free. What is problematic is that they still have the audacity to charge you interest and account fees after they have given you a settlement. Don't even try to send an e-mail, no one responds except at the time of yuor application when they want you to get into debt.</p> <p>RCS, I am not your sucker!!! Please close my account.</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Today is the 30th June 2016 and I can confirm that my account is still not yet closed. When you reposponded on the 07th June to say my query has been resolved, I am not sure what you were "high on". I received an official e-mail starting that my account will be closed on the 18th June and will also receive correspondence to this effect. I have phoned the call centre a few minutes ago and my account is still not closed and I am told it still needs to be sent to someone for processing (closure) and need to call back tomorrow because you will be busy to call me back with an update. Today's reference number: ********** 04329. If this is the attitude when one is not even owing, I hate to be on your wrong side - that is to owe you money. Maybe my next step would be to report the matter to the media to get someone to tell me why it takes more than three months to close an account.
Today is the 30th June 2016 and I can confirm that my account is still not yet closed. When you reposponded on the 07th June to say my query has been resolved, I am not sure what you were "high on". I received an official e-mail starting that my account will be closed on the 18th June and will also receive correspondence to this effect. I have phoned the call centre a few minutes ago and my account is still not closed and I am told it still needs to be sent to someone for processing (closure) and need to call back tomorrow because you will be busy to call me back with an update. Today's reference number: ********** 04329. If this is the attitude when one is not even owing, I hate to be on your wrong side - that is to owe you money. Maybe my next step would be to report the matter to the media to get someone to tell me why it takes more than three months to close an account.
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Thank you Lord!!! After long agonizing months and endless excuses and begging, my account was finally closed today. Thank You.
Thank you Lord!!! After long agonizing months and endless excuses and begging, my account was finally closed today. Thank You.