Non recognition of payments made

Since January 2015, I have commenced paying my RCS card installments via EFT utilizing my Capitec account. My account number: ***000 300 is listed as a reference and notification of payment is sent to [Email Removed] <br> Payment has been made on time for the months of January and February with extra payment of R365 made in each month. <br> RCS however has failed to record my payments. The recent statement includes a collections fee's etc even though I had spoken to the call center agent who assured me that due to the fact that the error is on RCS all the extra charges and everything related to non-payment will be reversed.<br> This has yet to happen.<br> I demand that:<br> 1. RCS acknowledge my payments or else as a company advise it's customers to not pay via EFT as they clearly are struggling to manage it.<br> 2. Reverse the uncalled for charges related to an error made on their side due to their failure to identify my payments on their system.<br> 3. Recall any impact this error would have on my name.<br> All my payments were made before the due date with extra amount over and above the due installment amount.