Non existing customer service.

What a bunch of idiots!!!!!!!!!!!!!!!!!!!! I have been struggling for the last 5 months to change my banking details. Due to this I have done eft payments. This was never allocated because my ref nr was short of three digits. I went to my bank on Tuesday and asked them to assist me by sendin them the proof of payment. RCS customer care said that it will be allocated but yet to receive a sms to tell me that I haven't made payment and I need to do it now.

All this issues just because they are incapable of changing my debit order.

To ask for assistanve via the call centre is impossible, as they are all just parrots that has been trained to respond in in a pre written manner. If you change the parameters in the answers they were were trained for, the light upstairs goes out.

Managers are non existing, if you have the audacity to request to speak to one you get a pre trained answer of "they will say exactly what I said" or they just transfer you back to the switchboard.

All I want is someone to contact me that can think for him/herself to sort this out.