Non existent service

Still waiting on clarity and a resolution after ***** was conducted on my elderly Mother's Edgars Account. I was promised to be called back but guess what, still waiting weeks later. It has cost me so much time and money trying to resolve their mess its not even funny any longer. It like just goes from bad to worse being an Edgars Account holder. Managers promised to call me back, but you guessed it, no call.