Non existent service

This is the second time I have had to complain about the same issue. I was retrenched in lockdown and had my insurance activated to cover my game account instalment which they did for a month, since then I have been emailing weekly with no response on 9 October I sent them my bank statement proving I have not received any income, My game card instalment has not been paid, they said I am only covered till October ,the plan is valid for 1 year or till I find employment