Non existent response from RCS!!!

I app**** to have my consumer protection insurance activated on my RCS account on 4 May 2020 as I was retrenched ,all documentation was correctly filled in completed as requested. I have had absolutely no response what so ever from rcs ,Yesterday I received a sms saying that my protection insurance policy has lapsed due to non payment,if my application was processed within 6 weeks like it was supposed to this would never have occurred ,I have sent multiple complaint threw to *** but have only received automated responses with Ref number ACT-604682-G9S8D1.I have contacted RCS telephonically many times and keep being told they are working on applications ,mine should be done next week ,this has been the response since early June 2020 Could someone please sort this out and contact me immediately .